The Secret to A Great Phone Call

There are many things we consider as basic necessity nowadays. Other than the usual food, clothing, and shelter, we now have to include communication devices. It is an obvious truth that a lot of people cannot live without using any form of communication tool, whether it's via the internet or telephone systems. Whether in professional life or in personal, like marriage, good communications is an important factor for success.

The most common thing we use is the phone. Now that would mean either mobile or landline phones. Every call should be a great one for good information transfer. Now of course I am referring to the usual conversation and not the delivery of any bad news. But still, whatever the purposed of the call is, there are some things which must be remembered.

Here are some tips to make a common phone call a nice one:

1. Learn to Listen

Always remember to give the other person a chance to talk. Communications is a two-way process -- there is a listener and there is a speaker. But this is a role played by both sides. The two (or more) parties on the phone should be able to take turns receiving and giving information.

2. Do Not Interrupt

As tempting as the topic may be, do not interrupt a speaker when this person is giving a statement. He may lose track of his topic, get irritated or simply just forget his train of thought. It is very impolite to interrupt someone in any thing this person is doing. Let your communications partner finish his sentence and then give your response.

3. Talk with a Moderate Speed

Sometimes we get so caught in a topic that we forget that we may end up talking too fast to be intelligible. We usually do this when we are very knowledgeable of the topic, excited, or emotional. When we talk too fast we usually waste more time. Just imagine the number of repetitions you would need to do just because your audience did not understand your statements. That's just bad and sad.

4. Control Your Pitch and Volume

Getting all too caught up in the energy level of a call sometimes pushes you to increase your volume and even the pitch of your voice. Sometimes, we forget that we are talking directly to a mouthpiece or the microphone of a headset. That's equivalent to talking directly to the ear of your audience. If you are too loud or speaking with a very high pitch, your partner may just resort to pulling the earpiece away to avoid ear damage. You tend to end up with an unsuccessful conversation because of that. Consider the intensity of your voice. This may irritate your audience and if it does, you lose them.

These tips will be very helpful for people usually engaged in calls. Not just those who are in the profession of talking, but those who just love speaking with people in any communications device that involves verbal exchange. Never be afraid though to fail. It helps to learn from mistakes.

And remember to just be happy in every service you could provide. Regardless of the challenges you encounter in a call, it must always be a good one so that the person on the other line will also end up happy with this phone call.